Have Questions? (FAQ)
Have some questions? Feels like you are lost in a forest of information? Let us help.
Have Questions? (FAQ)
Have some questions? Feels like you are lost in a forest of information? Let us help.
Canada!!! We are an all-Canadian, women-owned business based out of Calgary, Alberta! And extremely proud to be here.
All of our products are made from plant products. Our bags are mainly made from a non-food grade derivative of corn, meaning they don't take from food stocks but are made completely free of petroleum products. Some of our products also contain paper or bamboo. One thing's for sure though - there's absolutely no plastic in sight!
No. We never use PFAS (per- and polyfluoroalkyl substances, often called “forever chemicals”) or any other fluorinated chemicals in our products. PFAS are commonly added to conventional packaging, paper bags and food wraps to make them resist grease and water. The problem is that they don’t break down. They build up in soil, water and our bodies, and they’ve been linked to a range of health concerns.
That’s the opposite of what we’re about. Our bags and cling film are made from plant-based, certified compostable materials, and our paper and bamboo products are made without fluorine-based coatings. A product designed to turn back into healthy soil should never carry chemicals that stay in that soil forever.
Have questions about a specific product? Email us at info@refreshpackaging.ca.
We are a Calgary-based company that works with a manufacturing partner overseas. It has not been feasible for us to set up the infrastructure here to manufacture, and the cost to do so would make the products completely unattainable for consumers. We do control the whole manufacturing process, which is why we can offer custom products. Our partners are state-of-the-art and execute exactly as instructed. We are also not dependent on the US, which is a positive.
Let’s get into it. Our products are all certified compostable, with a single product carrying up to five certifications at once. But what do each of these mean?
BPI
This is the most common and well-known North American certification body. BPI (or Biodegradable Products Institute) is a third-party agency that performs unbiased testing of products against recognized standards. If one of our products carries the BPI logo, it means that the product has been tested by the BPI and has been proven to adhere to ASTM D6400 standards.
ASTM D6400
This is an American standard for compostability of products like ours. The standard has a lot of pretty strict requirements that are broken down into exact testing standards and numbers but the three general points are:
TÜV OK Compost Industrial
This is an Austrian certification that indicates that a product has been tested and confirmed to conform to EN 13432 standards.
Seedling
This is another European certification that also indicates a product has been proven to conform to EN 13432 standards. By carrying both the OK Compost Industrial certification and the Seedling certification, we ensure maximum recognition by consumers worldwide.
EN 13432
This is the European standard setting out the minimum requirements for packaging to be composted in an industrial composting facility. The main points for this standard are very similar to that of ASTM D6400:
TÜV OK Compost HOME
This Austrian certification does not refer to a specific standard but rather acts as the basis for multiple other standards, including AS 5810. The general requirements for a product to receive this certification are similar to those outlined for EN 13432, but require the results to occur under lower temperature conditions. Since backyard/home composting systems typically do not reach the same high temperatures as an industrial system, it is necessary to ensure that the product will still break down under these tougher conditions. Whereas an industrial composting system typically reaches temperatures of 50°C - 60°C, this certification requires that composting occur in temperatures between 20°C - 30°C, which are much more realistic for a home compost system to achieve.
ABA Home
This is an Australian certification that verifies that a product conforms to AS 5810 standards.
AS 5810
This Australian standard is loosely based on the OK Compost HOME standard and features four main components:
ABA Industrial
This is another Australian certification, and it verifies that a product has been tested and proven to conform to AS 4736 standards.
AS 4736
Similar to many of the other standards we’ve spoken about, this one sets out the minimum requirements for a product to be suitable for industrial composting.
Great question. While everything that is certified compostable is also biodegradable, not everything that is biodegradable is certified compostable. All that "biodegradable" means is that a product will break down into SOMEthing after SOME period of time, with the help of microorganisms. This means it could theoretically take 400 years and break down into micro-plastics - not great.
For something to be certified compostable, it has to have undergone third-party testing by an accredited laboratory proving that it will break down into non-toxic byproducts in a set period of time. For example, ASTM-D6400 is a certification that stipulates that a product breaks down into valuable soil nutrients within 84 days or less in a composting facility. This is typically tested by a third-party organization such as BPI (Biodegradable Products Institute). Fun fact: our products all contain a minimum of one worldwide compostability certification, and our compostable bags carry 5!
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
If your local facility accepts certified compostable garbage bags, they can handle any of our products. All our bags and our cling film use the same material as our compostable garbage bags, just in different forms. However, different municipalities have different rules for what is allowed in their composting programs. Always check your local regulations, as Refresh Packaging will not be liable for any infractions.
Absolutely! These bags are thick and durable and can be washed out and reused as you please. Washing the bags won't cause them to dissolve or decompose before their time.
We have lots of stock products that you can order right through our website by clicking the Shop Online tab in our dropdown menu. You can also reach out to us using our web form or email us at info@refreshpackaging.ca to place an order. We’ll just need a shipping address and then we can send you an invoice through email that you can easily pay online via credit card. If you’re not sure whether a product is available as stock for you to order in small quantities, just reach out and ask – we’re happy to help!
While compostable bags are very strong, they are not meant to last forever. This is the big difference between our bags and plastic, and is probably why you’re looking to buy ours in the first place. Because they’re designed to break down over time, if you keep your bags for a long time, they will begin to tear more easily and stick together a bit more. Typically, compostable bags last about 1-2 years from production before they’ll start to fail. Always keep an eye on the production dates printed on the boxes to make sure you can use your bags in time.
Our custom products all have minimum order quantities because we produce the product from scratch, especially for you. If you’re not able to meet those MOQs, though, don’t worry! We have a wide range of stock products in set sizes with generic branding that you can buy on a case-by-case basis. We’re also always expanding and looking for feedback from customers like you about which products and sizes you’d like to see stocked in the future. Just let us know through our web form or through email at info@refreshpackaging.ca.
We certainly hope so! However, we sell our products worldwide, and are not able to monitor the individual laws and regulations of every place where they may be purchased or used. Therefore, always check your local regulations as Refresh Packaging will not be liable for any infractions that may occur.
We offer free shipping to most of Canada, but the threshold depends on where your order is going. Shipping costs rise sharply with distance, especially to remote and northern communities, so we’ve set thresholds that let us keep offering free shipping without raising product prices for everyone.
Have a question about shipping to your area? Contact us at info@refreshpackaging.ca.